IT Service Excellence

Maintain performance and efficiency of the target operating model, through continuous monitoring

 

Why
Devoteam

  • Monitor performance and efficiency

    Provide optimized reporting with KPIs to monitor performance and efficiency of the new operating model, from services delivered to processes
  • Define and manage continuous improvement plan

    Based on reporting, anticipate issues and implement realistic and concrete action plans to reach performance KPI targets
  • Manage toolset lifecycle

    Optimize the set of tools used to support processes, including technical and financial topics
  • Optimize service management processes

    Maintain efficiency of processes supporting the target operating model
devoteam

Contact

Jacques Fauche

Solution Manager

Devoteam Belgium

Olivier Potmans

Agile IT Platfoms

Director BU Digital Platform

Devoteam Belgium