IT Service Excellence

Maintain performance and efficiency of the target operating model, through continuous monitoring



  • Monitor performance and efficiency

    Provide optimized reporting with KPIs to monitor performance and efficiency of the new operating model, from services delivered to processes
  • Define and manage continuous improvement plan

    Based on reporting, anticipate issues and implement realistic and concrete action plans to reach performance KPI targets
  • Manage toolset lifecycle

    Optimize the set of tools used to support processes, including technical and financial topics
  • Optimize service management processes

    Maintain efficiency of processes supporting the target operating model


Arnaud Delcroix

Practice Manager IT 4 Business & ServiceNow

Business Process Excellence

Devoteam Belgium

Olivier Potmans

CTO / Business Line Manager Cyber Security

Devoteam Belgium