Skip to content

Leveraging NIS2 with ServiceNow – Revolutionising workflow integration for enhanced cybersecurity

In today’s rapidly evolving digital landscape, the convergence of robust cybersecurity measures and streamlined workflows has become paramount for organisations striving to safeguard their data while optimising operational efficiency. The integration of NIS2 (Network and Information Security Directive 2) with ServiceNow presents a groundbreaking opportunity to fortify cybersecurity frameworks and streamline processes like never before.

Understanding NIS2

NIS2 stands as the European Union’s updated directive designed to reinforce the cybersecurity posture of essential service providers and digital service providers. It necessitates heightened security measures, incident reporting protocols, and risk management practices to mitigate cyber threats effectively.

Power of ServiceNow

ServiceNow, a leading cloud-based platform, empowers organisations with its suite of tools for service management, workflow automation, and IT operations. Its versatility lies in its ability to streamline processes, enhance collaboration, and drive efficiency across various departments.

The synergy of NIS2 and ServiceNow

  1. Strengthening cybersecurity posture – Integrating NIS2 compliance protocols into ServiceNow provides organisations with a unified framework to monitor, assess, and enhance their cybersecurity posture. It allows for centralised incident management, risk assessment, and compliance tracking, ensuring alignment with NIS2 regulations.
  2. Streamlined Incident Response – By combining NIS2 directives with ServiceNow’s Incident Management capabilities, organisations can expedite incident response workflows. Automated incident categorization, prioritisation, assignment,  and remediation processes ensure swift responses to potential threats, reducing downtime and minimising impact.
  3. Automated Vulnerability Response – Managing NIS2 requirements for vulnerability response by Integrating ServiceNow’s Vulnerability management allows the organisation to reduce their threat landscape significantly. This is achieved by integrating vulnerability scanners with CMDB, ensuring vulnerabilities are put into context, automatically assigned and prioritised, streamlining the response process and reducing the mean time to remediate.
  4. Comprehensive Risk Management – ServiceNow’s robust Risk Management module, when integrated with NIS2 guidelines, enables organisations to systematically identify, assess, and mitigate cybersecurity risks. This holistic approach empowers proactive risk management strategies and a live view of the current risk posture, enhancing resilience against cyber threats.
  5. Enhanced collaboration and reporting – The integration facilitates seamless collaboration among various teams within an organisation. ServiceNow’s unified platform enables efficient communication, transparent reporting, and real-time insights, fostering a culture of shared responsibility in cybersecurity efforts.

Implementing NIS2 and ServiceNow integration

Embracing the integration of NIS2 compliance standards with ServiceNow necessitates strategic planning and expertise. Partnering with seasoned experts like Devoteam N Platform can ensure a seamless integration process, tailored to your organisation’s specific needs.


In a digital landscape fraught with evolving cyber threats, the convergence of NIS2 directives with the robust capabilities of ServiceNow presents a formidable solution. This integration not only fortifies cybersecurity measures but also optimises workflows, empowering organisations to navigate the complexities of cybersecurity compliance with efficiency and confidence.

By staying ahead of regulatory requirements and leveraging cutting-edge technology, organisations can safeguard their digital assets while fostering a culture of innovation and efficiency.

Contact us to learn more about how Devoteam N Platform can help you harness the combined potential of NIS2 and ServiceNow for a secure and streamlined future.