Skip to content

ITIL 4 white paper

Do you think ITIL is not compatible with co-creation?

Discover in this white paper 2 real use cases contradicting this misconception.

For years we’ve been hearing that ITIL is not compliant with some modern methods such as DevOps, Agile, Design Thinking, etc. This wasn’t the case with ITIL v3 in the first place, but it’s even less so with ITIL 4, released in February 2019.

Value co-creation is integral to ITIL 4, reminding service management designers that value can be – and should be – harvested from a multitude of service interaction feedback loops. Looking at ITIL 4 implementations holistically, it is possible to use modern tools and methods to inspire a value co-creation way of thinking, when a service management tool is first implemented, by involving end-users in a controlled consumer-centric process.

In this white paper, we are presenting two real use cases to illustrate two methods for co-creation. First, implementing IT service management tools, design thinking in the initial innovative phases. Then implementing Rapid Method (Agile Method by Devoteam) for Process and ITSM Solution deployment, for fast, user-centric configuration. Two approaches that can be used together or separately.


Download white paper