Crafting exceptional ServiceNow experiences: A guide to UI/UX mastery

This guide will help you understand how to craft intuitive and engaging experiences on the ServiceNow platform, using best practices within UI/UX design, in order to meet the specific needs and preferences of different user groups across your organisation’s landscape.

For a smooth journey on the ServiceNow platform, a strong collaboration between UX and UI is paramount. When visual design seamlessly intertwines with user interaction, UI & UX become pivotal in crafting a ServiceNow portal that is not only visually captivating but also intuitive and user-centric, ultimately enhancing user comprehension and satisfaction.

Why does good UI/UX matter in ServiceNow?

The ServiceNow platform holds immense potential when empowered by good UI/UX design. Your organisation can benefit from:

  • Increased user adoption and engagement – No more abandoned platforms! Witness how intuitive design drives active usage across user groups.
  • Enhanced productivity and efficiency – Save time and resources with a UI/UX that streamlines workflows and eliminates frustrating navigation.
  • Improved employee satisfaction – Happy employees, happy business! See how user-friendliness contributes to a positive work environment.
  • Reduced training costs – Clear and consistent design translates to less training time and faster user onboarding.
  • Elevated brand image – Project a modern and efficient image with a polished UI/UX that reflects your organisation’s professionalism.

Read our E-book now and discover all benefits of the ServiceNow platform strengthened by UI/UX design.